Shipping
We offer free USPS Ground shipping to street addresses in the 48 contiguous U.S. states. Free shipping excludes Alaska and Hawaii. Contact us before ordering to confirm whether shipping is available to either state and what it costs. Please provide a street address, as we do not ship to P.O. boxes.
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from carrier transit time. An order with multiple items may ship in separate packages. Tracking information may be sent after shipment.

Order changes, cancellations, and delays
Processing begins when you submit your order. Please verify your bracket style, size, pack quantity, and shipping address before ordering. We generally cannot change or cancel an order once processing begins.

If we cannot ship within the stated timeframe, we will notify you and explain your options, including agreeing to the delay or canceling the unshipped order for a full refund, as applicable. If five business days have passed and you have no shipping update, contact us with your order number. If a package has shipped and is delayed in transit, check its tracking status or contact us for help.

Returns and exchanges
All sales are final for change-of-mind and accidental purchases. We do not offer returns, exchanges, or refunds for those reasons. If you are unsure which bracket to order, contact us before buying to confirm dimensions, mounting orientation, pack quantity, or included hardware.

Damaged, missing, incorrect, or defective items
Contact us promptly if your package arrives damaged, an item is missing or incorrect, or you believe a bracket is defective. Include your order number and a description of the issue. For visible damage, please keep the packaging and, if possible, send photos of the item, box, and shipping label. If your order shipped in multiple packages, check the tracking for each package.

We will review the issue and let you know the next steps. Please contact us before sending anything back. This policy preserves any rights or remedies available under applicable law.

Contact us
Brackets4Countertops
1521 Brummel Avenue
Elk Grove Village, IL 60007
Phone or text: 847-485-0006 or 224-245-6546
Email: smitha@silicone4countertops.com